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BOOKSTORE FORMS



 

RETURN POLICY

You can return your textbooks to the Century College Bookstore up to 1 week from the start of the class, including late start classes.  Refunds will only be accepted with a valid receipt and must meet all requirements of the specific product category outlined below.

TEXTBOOKS

  • Must be unmarked and in exact condition that it was purchased in.
  • Must be unopened if wrapped when purchased.
  • Must be returned to the Bookstore on or before the last day to return for current course.

ACCESS CODES, SOFTWARE, AND DISCS

  • Must be returned within 3 days of purchase
  • Must be unopened.

SUPPLIES & GIFTS

  • Must be returned within 1 week of purchase
  • Must be in same condition as when purchased.
  • Apparel must have original tags attached

LAPTOPS AND TABLETS

  • Must be returned within 3 business days of purchase.
  • Must be unopened.
  • Exchanges will be processed for in-box damaged product only.

CALCULATORS AND ELECTRONICS

  • Must be returned within 3 business days of purchase
  • Must be accompanied by all original packaging and documentation.

NON-RETURNABLE ITEMS

  • Products with Opened or tampered packaging.
  • Course Packets.
  • Reference Trade books or study aids.
  • Items not purchased at the Century Collage Bookstore.

TEXTBOOK RENTAL POLICY

As a service to students the Century College Bookstore makes certain textbooks available to rent to students on a term by term basis. Rental agreements are only effective for the current term. Rental textbooks are the sole property of the Century College Bookstore. Rental textbooks are the intellectual property of the author(s) and are subject to copyright law by the author(s) and/or publisher(s). Textbook rentals are NOT to be reproduced.  All textbook rentals are due by the end of business on the Friday following Finals.

 

Students who rent available textbooks are responsible for the condition of the materials rented and bear the full responsibility for the return of the rented materials in saleable condition and for payment fees and replacement cost.  Rental returns in the following conditions will NOT be accepted for return and will be subject to full replacement cost:

 

  • EXCESSIVE highlighting, cribbing, or underlining.
  • Loose or missing pages.
  • Excessive writing or answer blanks filled in.
  • Torn or missing covers
  • Missing materials (CD-ROMs, inserts, etc.)
  • Water damage of any kind.

If rented materials are not returned by the rental due date a hold will be placed on the student account until such time as the replacement cost of the text in question is paid.  If a course is dropped or cancelled, rental textbooks must be returned immediately, even if the student anticipates taking the same course in a future term. 

  

Exact replacement of rental materials may be accepted in lieu of any damaged rental materials on or before the rental due date.

 

You have 3 options to return your rental textbooks by the due date

 

  • Return at the bookstore with the cashier.
  • Return through Bookstore Drop box located next to the bookstore pick-up window in the west campus cafeteria. Please note, the drop box will be locked after the due date and you will be unable to return your books without speaking with a bookstore staff member.
  • Mail in your rental.  Please note the bookstore does not pay for return shipping and you must fill out the mail in request form found here to ensure you are credited with the return.

ONLINE ORDERING

To order books and supplies from the Century College Bookstore website you must create an account. A valid email address is required for all online order processing. You will be asked to provide your student account number, this number is your MNSCU tech id and can be found on your student ID card or in eServices in the top right hand corner after you have logged in.

 

Please note not all items in stock at the store are available for purchase online. If you require an item that is stocked in-store but not online, please call for assistance.

ACCEPTED PAYMENTS

  • All Major Credit Cards EXCEPT American Express.
  • Financial Aid Deferments - a valid Credit Card must be provided to process items not covered by financial aid.
  • Century College Bookstore Gift Cards.

ORDER PROCESSING AND PICK-UP

  • Online orders are processed in the order they are received
  • Orders are processed daily EXCEPT Saturdays and Sundays.
  • All notifications are processed through email - Order received, order pending, back-ordered items, and ready for pick-up.
  • When picking-up orders you must bring your student ID or a valid photo ID and your tech ID.
  • If someone else will be picking up the order their name must be included in the “ship to” box for correct processing.
  • Please allow additional time for processing during peak days. Orders placed during back to school rush may take up to 2 additional business days to process.
  • Online orders are held for a maximum of 2 weeks

SHIPPING

Currently all items are shipped from the bookstore are shipped through FedEx either by Ground or Express service.

All orders being shipped will receive updates via email. A valid email address is required for all shipped orders to be processed.

SHIPPING PRICES AND INFORMATION

  • FedEx Ground flat rates are available.
    • $5.00 - FedEx Ground/Home Delivery (For Packages weighing less than 1lb)
    • $15.00 - FedEx Ground/Home Delivery
    • $15.00 - FedEx Ground/Home Delivery w/direct Signature*

*Direct Signature shipments require an adult signature from someone 71 years of age or older upon delivery.

 

  • FedEx Express 2Day flat rates:
    • $6.99 - FedEx Express 2Day Envelope (fits approximately 1 textbook and 1-2 supplies)
    • $8.99 - FedEx Express 2Day Pak (fits approximately 1-2 textbooks and 1-2 supplies or t-shirt)
    • $11.99 - FedEx Express 2Day Small Box (fits approximately 2-3 textbooks, multiple supplies, and a t-shirt or sweat shirt)
    • $13.99 - FedEx Express 2Day Medium Box (fits approximately 3-4 textbooks, multiple supplies, and a t-shirt and sweat shirt)*

*Any orders requested as Express Shipping that do not fit with current packages will incur extra expense.  Express shipping costs that reach $30 or more will be switched to FedEx Ground rates unless otherwise specified.

DELIVERY TIMES AND INFORMATION

  • FedEx Ground/Home Delivery shipments typically arrive within 3-5 business days.
  • FedEx Express shipments typically arrive within 2 days after shipping.
  • Orders are packed and shipped the day after processing.

TEXTBOOK DEFERMENTS (Financial Aid)

Financial Aid Textbook Deferments (TDA's) are available to students who have been awarded financial aid and who have funds that exceed the amount of their tuition and fees. Financial Aid Textbook Deferments allow a student to charge books at the Bookstore up to the amount available for a Financial Aid Textbook Deferment. The minimum amount of a Deferment is $100 with a maximum amount of $750.

Students in Rad Tech, Nursing, Auto Service Tech, and Cosmetology Programs may be awarded additional funds.

Charges made against a textbook deferment will be deducted from your Financial Aid when it ts disbursed. Financial Aid disbursement occurs 2 full weeks after the start of each term - this date varies each term and is adjusted for holidays to allow time for processing.  After this date you will no longer be able to use your voucher in-store as your remaining financial aid funds will be distributed back to you by whichever method you chose when filling out the FAFSA.  If you have any questions about the last day to use your TDA please reach out to the bookstore staff.  If you have questions about your disbursement please contact the business office at busoffice@century.edu.

Prior to using a Financial Aid Textbook Deferment at the Bookstore it is your responsibility to confirm that there are financial aid funds available for a Deferment.

CONFIRM YOUR ELIGIBILITY

  • Login to your myCentury account -my.century.edu
  • Click on eServices button.
  • Enter your Star ID and your Star ID password
  • Click “Financial Aid” link in the left-hand column
  • Click to view your “Award Letter”. This will show your term awards for full-time enrollment and the amount of loan funds that have been certified. If you are not currently full-time you will have to view “Estimated Award Levels”
  • If the sum of your certified loan amounts and grants by credit level exceeds your tuition and fee charges, you are eligible for a Financial Aid Textbook Deferment.
  • Once your awards are posted online, please allow 1 business day for the deferment to become available in the bookstore.

HOW TO USE YOUR TDA

  • In-Store - You must bring your Student ID OR a valid state ID and your tech ID to the bookstore. You will be unable to use your TDA without this identification.
  • Online - You must create a student account before you can order your textbooks online. You will need to use your student ID number (not your star ID) as your account number when signing up. If you do not have a student ID card use your MNSCU tech ID number - you can find that on your printed course schedule or in eServices in the top right-hand corner of the screen once you are logged in.
  • Please note that if your Financial Aid changes and does not cover your tuition and fee charges for any reason (including dropping or adding credits, unsatisfactory progress holds, etc.) you are responsible for repayment of any Financial Aid Textbook Deferment charges.

WHAT CAN BE PURCHASED WITH TDA

  • Required textbook/course materials, dictionaries and study aids.
  • Required kits, uniforms, equipment and tools related to the classes you are currently enrolled in (i.e. art kits, stethoscopes, safety glasses, scrubs, etc). 1 set of Sweats/T-Shirts/Shorts may be purchased if enrolled in a gym/fitness class.
  • Seasonal MTC Bus Passes are now available for purchase TDA funds.
  • General school supplies in reasonable quantities.

WHAT CANNOT BE PURCHASED WITH TDA

  • Shipping and Handling Fees.
  • Food and snack items.
  • Gift items.
  • Apparel or Spirit wear.

PSEO (Post Secondary Enrollment Option)

PSEO students are allowed to receive all required textbooks and most course materials for enrolled classes at no charge to the student.

Prior to picking-up materials at the Bookstore it is the students' responsibility to confirm their PSEO eligibility and complete the Bookstore agreement form found at the top of this page

BOOKSTORE TERMS

  • All textbooks and materials are the property of the Century College Bookstore and are required to be returned on or before the due date each term.
  • Books and Materials from Dropped, Switched, or Cancelled classes must be returned or exchanged immediately.
  • Excessively worn or water damaged books will not be accepted and the student will be required to pay for the replacement cost of the textbook. In some cases an exact match textbook will be accepted in replacement of the original textbook (must be approved by the bookstore).
  • Returns will not be accepted after the due date and students are required to pay for textbooks that do not return on time. In some cases special arrangements can be made, however the student must make arrangements with the bookstore supervisor prior to the current term return due date.
  • If textbooks are not returned and the student has not paid for the textbooks, a hold will be placed on the students records until all textbook fees are paid in full through the Century College Business Office.
  • Students with records on hold will NOT be allowed to register for class or pick-up textbooks for future courses until all textbook fees have been paid.

HOW TO USE YOUR PSEO FUNDS

  • You must bring your Student ID OR a valid state ID and your tech ID to the bookstore. You will be unable to use your PSEO funds without identification.
  • Before picking-up books in the Bookstore, please review and sign the PSEO Bookstore Agreement form found at the top of this page. This is required before you can pick-up your books.
  • Please note that if you drop, switch, or are in a cancelled class you are responsible for returning all materials to the bookstore as soon as possible.

WHAT CAN BE PURCHASED WITH PSEO FUNDS

  • Required textbooks
  • Most Required kits.

WHAT CANNOT BE PURCHASED WITH PSEO FUNDS

  • Optional or Recommended textbooks.
  • Some class kits are unavailable for PSEO students.
  • Supplies.
  • Food and snack items.
  • Gift items.
  • Apparel or Spirit wear.

RETURNING YOUR PSEO MATERIALS

Open Access codes and supply kits do not need to be returned to the bookstore - these items cannot be reused and are yours to keep.

 

You have 3 options to return your PSEO materials by the due date

 

  • Return at the bookstore with the cashier.
  • Return through Bookstore Drop box located next to the bookstore pick-up window in the west campus cafeteria. Please note, the drop box will be locked after the due date and you will be unable to return your books without speaking with a bookstore staff member.
  • Mail in your rental.  Please note the bookstore does not pay for return shipping and you must fill out the mail in request form found here to ensure you are credited with the return.

3RD PARTY PURCHASES

The Century College Bookstore allows 3rd party purchasing In-store with a valid Authorization form, Purchase Order, or Billing form.

HOW TO USE 3RD PARTY BILLING

  • You must bring your Student ID OR a valid state ID and your tech ID to the bookstore. You will be unable to use your 3rd party funds without this identification. Before making a purchase in the Bookstore, please review the terms and conditions related to the 3rd party billing or authorization form. You will be required to sign for your purchases.
  • You must have a valid Authorization, Purchase Order, or billing form with you or on file in the bookstore to complete your purchase. The bookstore will keep a record on file to submit for payment.
  • If you have any questions or special requests, or if you would like to check the status of your 3rd party funds please email the bookstore directly at centruycollege.bookstore@century.edu.  Please be sure to include your Century College student ID number in your email.

3RD PARTY RESTRICTIONS

  • Each 3rd party vendor can and does set limits on how much and what type of items can be purchased. It is up to each individual to verify applicable purchases before using 3rd party billing.

IN-STORE

The bookstore is located on the first floor of West Campus, Room #1320. Enter through the Main entrance on West Campus
and go down the first stairwell to your left. We are located next to the cafeteria and The Connection's game room.

WHAT CAN BE PURCHASED IN-STORE

  • Textbooks - New, Used, Rental, Digital, etc.
  • School Supplies - Pens, paper, folders, binders, etc.
  • Art Supplies - Paint, colored pencils, drafting pencils, squares, art paper, drafting boards, etc.
  • Food and drink items.
  • Gift items - Greeting cards, stickers, sunglasses, games, etc.
  • Apparel and Spirit wear.

BACKPACKS AND LARGE BAGS PROHIBITED

  • Backpacks, Book bags, and all jackets MUST be held inside the Bookstore entrance on the shelves provided. Secure lockers located just outside of the bookstore entrance are also available for students to use - please see a cashier for assistance.

TEXTBOOK BUYBACK

As a service to our students, Century Bookstore offers an in-store textbook buyback at the end of every semester.  This is for students to sell their qualifying textbooks for cash when they are finished using them. This allows the bookstore to restock textbooks at a reasonable cost to save students money in future terms.  Century College Bookstore also offers students a free, online, buyback that is available year round by following the link found here.

END OF SEMESTER BUYBACK

  • At the end of each Semester, always during Finals Week, a 3rd party vendor will be on campus to purchase students’ textbooks. They buy textbooks on behalf of Century Bookstore, as well as textbooks that they will sell to other Colleges and Universities.
  • End-of-Semester buyback happens at the Bookstore’s Customer service Window in the West Campus Cafeteria Dining hall.
  • Dates & Times will be posted around campus and on Century College Bookstore’s web page and social media accounts.

WHAT CAN BE SOLD BACK?

  • Since buyback is run by an outside vendor, students can bring textbooks from anywhere to see if they have cash value. The books do not need to have been sold by Century Bookstore or even have been used on campus. Students may sell back textbooks, textbook bundles, certain loose-leaf textbooks, workbooks, trade books and novels, and some dictionaries and reference books.
  • Please note: We are not able to buy Instructor's Editions, software, encyclopedias, library books (unless they have been permanently withdrawn from the Library's system), and rental books from other companies or any other textbook that is the property of another department, group, or business

TEXTBOOK CONDITION REQUIREMENTS FOR BUYBACK

  • To assure that future students receive quality used textbooks, Century Bookstore and our 3rd party vendor follow certain guidelines when buying back textbooks. The following is a list of examples of textbooks that would NOT be eligible for buyback*:
    • EXCESSIVE highlighting, cribbing, or underlining. Loose or missing pages.
    • Excessive writing or answer blanks filled in.
    • Torn or missing covers
    • Missing materials (CD-ROMs, inserts, etc.)
    • Water or liquid damage of any kind.

    TEXTBOOK BUYBACK PRICING

    • A textbook's buyback value is dependent on a number of different criteria. Each title is set with a single specific price. A title will either be listed in the database as being buyable or not. A buyable title must be in good condition. We assume that students have used their books throughout the semester and accept that there will be some wear and tear.
    • There is no good/better/best pricing scale.
    • Buyback prices change monthly and price quotes will not be given over the phone or via e-mail.

    *all cases are subject of bookstore and/or 3rd party vendor discretion

    DIRECT DIGITAL

    The Direct Digital program is a new textbook model in collaboration with publishers in which books are converted into digital content. This platform grants access to the required content on the first day of class and includes Interactive Learning Platforms.

    WHY DIRECT DIGITAL

    • Direct Digital is designed to help reduce the cost of textbooks and course materials.

    HOW DO I KNOW IF I HAVE A CLASS WITH DIRECT DIGITAL MATERIALS?

    • If you are billed for Direct Digital access, it means you have registered for a class with access to online course materials. These materials will be available to you as a link in your myCentury page.

    WHAT DO I GET WITH DIRECT DIGITAL?

    • Direct Digital provides more than just an online textbook (or eTextbook). It can contain online access to tutorials and activities required for the class. In every case, the price to students for Direct Digital access is less than a paper textbook with online access code.

    DO I HAVE TO USE DIRECT DIGITAL?

    • Direct Digital access is optional. If you prefer, you may opt out of this program. Note: You will still need course materials for your class and will be required to have the correct editions. The bookstore can special order books and can ensure you have the correct materials for class.
    • The publishers have allowed you to sample the access in D2L for the first week of the class. If you decide you do not wish to purchase the access, you need to opt out in D2L by the deadline. If you opt-out by the deadline, the charge will be removed from your bill.

    TEXTBOOK PRICING

    • The Century College Bookstore purchases textbooks from multiple vendors to ensure the lowest possible prices for students.
    • A textbook's value is dependent on a number of different criteria. Each title is set with a single specific price for new or used condition. We assume that used tetbooks have been used throughout the semester and accept that there will be some wear and tear visible.
      • Availablity
      • New or Used Condition
      • Shipping Fees
      • Publisher Bundles
      • Format - Hard Bound, Soft Bound, Loose Leaf(LL), digital, and others
    • There is no good/better/best pricing scale.

    FAQS

    This is a list of the most frequently asked questions of the bookstore staff. If you need additional information please reach out to the bookstore directly.

    HOW DO I FIND THE REQUIRED TEXTBOOKS FOR MY CLASSES?

    • Your class schedule is required to ensure that you receive the correct course materials. The textbooks are organized in the Bookstore according to Department, Course Number, Section and your Professor's Last Name. Each specific course has a shelf tag that corresponds to which textbooks are required, recommended, or optional for the class. Each textbook listed will be above its shelf tag. Bookstore staff members are always available for assistance.

    DOES THE BOOKSTORE CARRY USED TEXTBOOKS?

    • YES! If used textbooks are available, they will be located on the shelves along with the new texts. They can be identified by the"Used" stickers on the spine of the books, PLEASE NOTE: Not all textbooks will be available as Used

    DOES THE BOOKSTORE RENT TEXTBOOKS?

    • YES! If rental textbooks are available, they will be located on the shelves and can be used or new additions. They will be identified by the “Rent It" stickers on the book shelf label. PLEASE NOTE: Not all textbooks are available to rent.
    • A valid Student ID is required for rentals.
    • A valid credit card with an expiration date outside of the rental return due date is required for all rentals.
    • A current email address is required for rentals.

    WHAT DOES "NO TEXT’ MEAN ON A SHELF TAG?

    • Your instructor does not require that you purchase any textbooks or materials in the bookstore for their class.

    WHAT DOES “GO TO CLASS FIRST” MEAN ON A SHELF TAG?

    • Your instructor has decided to deliver your materials either directly or though the D2L Brightspace web application.

    CAN I OPT-OUT OF D2L BOOKS AND BUY A PHYSICAL COPY?

    • Yes, you can opt-out of and get refunded your class fee for the D2L Brightspace textbook by logging in and navigating to the course materials page and clicking opt-out.
    • Please speak with your instructor first before doing so as some D2L materials include tests and quizzes that the instructor will use during class. You have until the add/drop date of each term to opt-out
    • If you decide to opt out the bookstore can place a special order for the requested titles - please come in and let us know what you need!

    I WANT TO ORDER MY BOOKS ONLINE; CAN I PICK UP IN STORE OR HAVE THEM SHIPPED TO ME?

    • Yes! You can pick up your orders in-store or have them shipped directly to you.

    I ORDERED MY BOOKS AND PAYED WITH MY FINANCIAL AID DEFERMENT, WHY WAS I CHARGED FOR SHIPPING?

    • Your Financial Aid Voucher does not cover shipping costs. If you entered a credit or debit card with your voucher information at checkout - anything not covered by your voucher, including shipping, will be processed via your credit card.

    I PLACED AN ORDER ONLINE YESTERDAY AND THERE IS A PENDING CHARGE ON MY ACCOUNT FOR MORE THAN MY ORDER - WHY HAVE I BEEN CHARGED A DIFFERENT AMOUNT?

    • All orders will show up as a ‘pending transaction’ on your credit card account as soon as the order is placed. When the order has been processed it will become a ‘posted transaction’ and will reflect any monetary changes to the order. Monetary changes occur when you request to allow us to substitute a new book for a used version and vice versa.

    WHEN WILL MY ORDER BE READY FOR PICK-UP?

    • Online orders are processed in the order in which they are received. You will be notified via e-mail to the address you supply when the order has reached our system and is pending. You will be further notified, via e-mail, when the order is ready for pick-up. You will receive an e-mail when the order has been processed and is ready for pick-up. Books that are ready for pick-up must be picked up within 2 weeks.

    HOW LONG DOES IT TAKE THE BOOKSTORE TO PROCESS MY ORDER?

    • From when the student places the order, it will take some time for the order to simply reach to our computer system. The books to fill your order come from the same inventory as INSIDE the Bookstore. If it's crowded inside, it will take us longer to fill orders. For quality control purposes, all orders are processed through a single point-of-sale. The earlier you order, the better!
    • At the beginnings of each semester, please allow 2 business days for us to receive, compile, and process your order. You will be notified via email when your order is ready for pick up or when we ship your order.

    HOW WILL I KNOW WHEN MY ORDER IS READY FOR PICK-UP OR HAS BEEN SHIPPED OUT?

    • An e-mail will be sent the moment your order has been processed and is automatically sent to the e-mail address provided when you placed your order. Please remember to check your ‘spam’ or ‘junk’ folders within your e-mail as order confirmations can end up there.

    WHEN WILL I RECEIVE AN ORDER THAT IS SHIPPED OUT TO ME?

    • Orders to be shipped are sent out via FedEx to the mailing address specified, typically the morning after the order is processed. All FedEx Ground/Home Delivery shipments should arrive at their destination within 3-5 business days. All FedEx Express shipments should arrive at their destination within 2 business days.

    WHAT DOES IS MEAN IF THE BOOK IS ON "BACKORDER?

    • If some of the textbooks for your class(es) are not in stock, we will automatically place them on ‘backorder’ for you. You will only be charged for the textbooks that are in stock when your order is initially processed. When backordered texts are received, we will then charge your account for the backordered books and send another reminder via email to lat you know that, your order had been completed.

    WHY DID I RECEIVE A NEW TEXTBOOK WHEN I ORDERED A USED TEXTBOOK?

    • Not all textbooks are available in used condition. New editions of textbooks have not had the chance to be used". Certain study guides and course specific workbooks are put together by the college and are meant fora one-time use. If a Used copy of the text is not available, we will fill the order with a New copy provided that ‘Used Preferred’ is selected within the order. If a student selects ‘Used Only’ and used textbooks aren't available _ that title will be cancelled off the order.

    CAN PSEO STUDENTS ORDER TEXTBOOKS ONLINE?

    • No. All PSEO students must come into the Bookstore with their schedule (printed or digital) to pick out their books.

We'd love to hear from you GET IN TOUCH

Bookstore Hours

Pick-up Window and Counter Service Only

Monday-Friday: 8:00am - 4:00pm
Saturday/Sunday: CLOSED


For any change in store hours - extended hours, special events, or holiday closures, please see our "Calendar" above.

Contact

3401 Century Avenue North
West Campus
White Bear Lake, MN. 55110

Phone: 651.779.3284
Fax: 651.779.3283

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